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1.城市地區平(ping)均(jun)供電可(ke)靠率不(bu)低(di)于99.9%，居(ju)民客戶端平(ping)均(jun)電壓合格率不(bu)低(di)于98.5%；農村地區平(ping)均(jun)供電可(ke)靠率不(bu)低(di)于99.8%，居(ju)民客戶端平(ping)均(jun)電壓合格率不(bu)低(di)于97.5%；特殊邊遠地區電網(wang)平(ping)均(jun)供電可(ke)靠率和居(ju)民客戶端平(ping)均(jun)電壓合格率符合國家有關監(jian)管要求。

2.計劃停電(dian)、限電(dian)，提前通(tong)知或公告(gao)。

3.不隨意對居民生(sheng)活拉閘停(ting)電。

4.故障停(ting)電后，城市(shi)地(di)(di)(di)區供電搶修人員到達現場時(shi)間平均45分鐘，農村(cun)地(di)(di)(di)區90分鐘，特殊邊(bian)遠地(di)(di)(di)區2小時(shi)。城市(shi)地(di)(di)(di)區搶修到達后恢復(fu)供電平均4小時(shi)，農村(cun)地(di)(di)(di)區5小時(shi)。

5.供電方(fang)(fang)案答復(fu)(fu)期限(xian)：10kV高壓(ya)單電源用(yong)戶(hu)(hu)(hu)現(xian)場勘查(cha)及供電方(fang)(fang)案答復(fu)(fu)時(shi)限(xian)自(zi)受理用(yong)戶(hu)(hu)(hu)申請之日(ri)(ri)(ri)(ri)起不(bu)(bu)(bu)超(chao)過(guo)(guo)7個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)；10kV高壓(ya)雙(shuang)電源和35kV及以上用(yong)戶(hu)(hu)(hu)，現(xian)場勘查(cha)及供電方(fang)(fang)案答復(fu)(fu)時(shi)限(xian)自(zi)受理用(yong)戶(hu)(hu)(hu)申請之日(ri)(ri)(ri)(ri)起不(bu)(bu)(bu)超(chao)過(guo)(guo)19個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)。裝(zhuang)表期限(xian)：居民用(yong)戶(hu)(hu)(hu)接電時(shi)間不(bu)(bu)(bu)超(chao)過(guo)(guo)2個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)（有(you)外線工(gong)(gong)程時(shi)間不(bu)(bu)(bu)超(chao)過(guo)(guo)3個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)）;低壓(ya)接入(ru)小微企業(ye)、一般低壓(ya)用(yong)戶(hu)(hu)(hu)接電平(ping)均時(shi)限(xian)壓(ya)縮(suo)至(zhi)5個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)（其中無外線工(gong)(gong)程不(bu)(bu)(bu)超(chao)過(guo)(guo)2個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)，有(you)外線工(gong)(gong)程不(bu)(bu)(bu)超(chao)過(guo)(guo)6個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)）。高壓(ya)客戶(hu)(hu)(hu)辦(ban)理竣(jun)工(gong)(gong)檢驗不(bu)(bu)(bu)超(chao)過(guo)(guo)3個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)、裝(zhuang)表接電不(bu)(bu)(bu)超(chao)過(guo)(guo)3個(ge)(ge)工(gong)(gong)作(zuo)(zuo)(zuo)日(ri)(ri)(ri)(ri)。

6.欠費停電的客戶(hu)繳清電費后，當(dang)日復(fu)電。

7.客戶在營業廳平均等候時(shi)間不超過15分鐘。

8.966368供電服務熱線(xian)20秒接通率超過90%。

9.每年(nian)舉(ju)辦(ban)100期(qi)節(jie)能服務培訓班(ban)，為(wei)1000家大(da)客戶(hu)提(ti)供(gong)節(jie)能診斷。

 10.966368供電服務熱線24小時受理客戶咨詢查詢.故障報(bao)修和投訴舉報(bao)。