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1.城市地區供電可靠率(lv)99.9%，城鎮居民客(ke)戶端電壓合格率(lv)98%，農村地區供電可靠率(lv)99.5%，農村居民客(ke)戶端電壓合格率(lv)92%。

2.計劃(hua)停電、限電，提(ti)前通知或公告。

3.不隨(sui)意(yi)對居(ju)民生活拉閘停電。

4.故障停電后，城(cheng)市(shi)(shi)地(di)(di)(di)區(qu)(qu)供電搶修人員到(dao)達(da)現場時(shi)間平(ping)均45分鐘，農村(cun)地(di)(di)(di)區(qu)(qu)90分鐘，特(te)殊(shu)邊遠地(di)(di)(di)區(qu)(qu)2小(xiao)(xiao)(xiao)時(shi)。城(cheng)市(shi)(shi)地(di)(di)(di)區(qu)(qu)搶修到(dao)達(da)后恢(hui)復供電平(ping)均4小(xiao)(xiao)(xiao)時(shi)，農村(cun)地(di)(di)(di)區(qu)(qu)5小(xiao)(xiao)(xiao)時(shi)。

5.供(gong)(gong)電方(fang)案(an)答復期限(xian)：10kV高(gao)(gao)壓單電源(yuan)用(yong)(yong)戶現(xian)場勘查及(ji)供(gong)(gong)電方(fang)案(an)答復時(shi)(shi)限(xian)自受理(li)用(yong)(yong)戶申請之日(ri)起不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)7個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)；10kV高(gao)(gao)壓雙電源(yuan)和35kV及(ji)以上用(yong)(yong)戶，現(xian)場勘查及(ji)供(gong)(gong)電方(fang)案(an)答復時(shi)(shi)限(xian)自受理(li)用(yong)(yong)戶申請之日(ri)起不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)19個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)。裝(zhuang)(zhuang)表期限(xian)：居民用(yong)(yong)戶接電時(shi)(shi)間不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)2個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)（有外線工(gong)(gong)(gong)(gong)(gong)程時(shi)(shi)間不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)3個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)）;低壓接入小微企業、一般低壓用(yong)(yong)戶接電平均時(shi)(shi)限(xian)壓縮(suo)至5個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)（其中無(wu)外線工(gong)(gong)(gong)(gong)(gong)程不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)2個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)，有外線工(gong)(gong)(gong)(gong)(gong)程不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)6個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)）。高(gao)(gao)壓客(ke)戶辦理(li)竣工(gong)(gong)(gong)(gong)(gong)檢驗(yan)不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)3個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)、裝(zhuang)(zhuang)表接電不(bu)(bu)超(chao)(chao)過(guo)(guo)(guo)(guo)3個(ge)(ge)工(gong)(gong)(gong)(gong)(gong)作(zuo)日(ri)。

6.欠費(fei)停電的客(ke)戶(hu)繳清(qing)電費(fei)后，當日(ri)復電。

7.客戶(hu)在營業廳平均等候時間不超過15分鐘。

8.966368供電服務熱(re)線20秒接通率超過90%。

9.每(mei)年舉辦100期(qi)節(jie)(jie)能(neng)服務培訓班，為1000家大客戶(hu)提供節(jie)(jie)能(neng)診斷(duan)。

10.966368供電服(fu)務熱線24小時受理客戶咨詢查(cha)詢.故障(zhang)報(bao)修和投(tou)訴(su)舉報(bao)。