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國家發展改革委 國家能源局關于深化提升“獲得電力”服務水(shui)平 全面打(da)造(zao)現代化用電營商(shang)環境的意見
發改能源規〔2025〕624號

各(ge)(ge)省(sheng)、自治區(qu)、直轄(xia)市、新疆生產建設(she)兵團(tuan)發展(zhan)改革委、能源局，北京市城市管(guan)理(li)委，天津(jin)、上海(hai)、重(zhong)慶(qing)市經信(xin)委（工信(xin)局），國家(jia)能源局各(ge)(ge)派出(chu)機構，國家(jia)電網有(you)(you)限公(gong)司、中(zhong)國南(nan)方電網有(you)(you)限責任公(gong)司、內蒙古(gu)電力（集團(tuan)）有(you)(you)限責任公(gong)司，各(ge)(ge)有(you)(you)關供電企業：

推進用(yong)電(dian)營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)建設，是打造(zao)市場化(hua)、法(fa)治化(hua)、國(guo)際化(hua)一流營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)的(de)重(zhong)要組成部分。《國(guo)家發(fa)展改革委 國(guo)家能(neng)源局關于全(quan)面提(ti)升“獲得(de)電(dian)力(li)”服(fu)務水(shui)平 持(chi)續(xu)優(you)化(hua)用(yong)電(dian)營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)的(de)意見(jian)》（發(fa)改能(neng)源規〔2020〕1479號(hao)）實(shi)施以(yi)來，全(quan)國(guo)實(shi)現(xian)了(le)用(yong)電(dian)報裝“三零”（零上(shang)門、零審批、零投資）、“三省”（省力(li)、省時、省錢）服(fu)務全(quan)覆蓋，我國(guo)用(yong)電(dian)營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)得(de)到了(le)根本性改善，人(ren)(ren)民(min)群(qun)眾(zhong)用(yong)電(dian)獲得(de)感明顯(xian)增強。當前，我國(guo)正(zheng)邁上(shang)全(quan)面建設社會(hui)(hui)主義現(xian)代化(hua)國(guo)家新征程，為全(quan)面貫徹落(luo)實(shi)黨中央、國(guo)務院關于優(you)化(hua)營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)決(jue)策(ce)部署，按照《中華人(ren)(ren)民(min)共和(he)國(guo)能(neng)源法(fa)》《優(you)化(hua)營(ying)(ying)(ying)商(shang)(shang)環(huan)境(jing)(jing)條例》等法(fa)律法(fa)規要求(qiu)，堅(jian)持(chi)以(yi)人(ren)(ren)民(min)為中心的(de)發(fa)展思想(xiang)，持(chi)續(xu)提(ti)升“獲得(de)電(dian)力(li)”服(fu)務水(shui)平，滿足人(ren)(ren)民(min)群(qun)眾(zhong)對美好生活的(de)高品質用(yong)電(dian)需(xu)求(qiu)，服(fu)務經濟社會(hui)(hui)高質量(liang)發(fa)展，提(ti)出如下意見(jian)。

一、總體要求

以(yi)習近平(ping)新時代中國(guo)特色(se)社會主義思想為(wei)指導，全(quan)面(mian)(mian)貫徹黨的(de)二(er)十大(da)和(he)二(er)十屆二(er)中、三(san)中全(quan)會精神(shen)，深入落實“四個(ge)革命(ming)、一個(ge)合(he)作”能源安全(quan)新戰略，堅持(chi)人民(min)至上(shang)、系(xi)(xi)統推進(jin)、示范引領、分(fen)類(lei)施策的(de)原則，持(chi)續深化工作機制、服務模(mo)式、監管體(ti)系(xi)(xi)改革創新，進(jin)一步鞏(gong)固“三(san)零”“三(san)省”服務成(cheng)效(xiao)，強(qiang)化民(min)生用(yong)(yong)電(dian)(dian)(dian)(dian)保障，促進(jin)綠色(se)低碳發(fa)展(zhan)(zhan)，全(quan)面(mian)(mian)建設具(ju)(ju)有(you)(you)中國(guo)特色(se)的(de)現(xian)代化用(yong)(yong)電(dian)(dian)(dian)(dian)營(ying)商(shang)(shang)環(huan)境，為(wei)經濟社會高質量(liang)發(fa)展(zhan)(zhan)提(ti)供(gong)(gong)有(you)(you)力(li)(li)支撐。通(tong)過打造一批具(ju)(ju)有(you)(you)較強(qiang)國(guo)際競爭優勢(shi)的(de)用(yong)(yong)電(dian)(dian)(dian)(dian)營(ying)商(shang)(shang)環(huan)境一流城市，建設一批具(ju)(ju)有(you)(you)引領示范作用(yong)(yong)的(de)用(yong)(yong)電(dian)(dian)(dian)(dian)營(ying)商(shang)(shang)環(huan)境先進(jin)地區(qu)，發(fa)展(zhan)(zhan)一批具(ju)(ju)有(you)(you)區(qu)域影響力(li)(li)的(de)用(yong)(yong)電(dian)(dian)(dian)(dian)營(ying)商(shang)(shang)環(huan)境特色(se)城鎮和(he)鄉(xiang)村，帶動(dong)全(quan)國(guo)城鄉(xiang)“獲得電(dian)(dian)(dian)(dian)力(li)(li)”服務水平(ping)整體(ti)提(ti)升。到2029年，我國(guo)基本建成(cheng)辦電(dian)(dian)(dian)(dian)便捷(jie)化、供(gong)(gong)電(dian)(dian)(dian)(dian)高質化、用(yong)(yong)電(dian)(dian)(dian)(dian)綠色(se)化、服務普惠(hui)化、監管協同化的(de)現(xian)代化用(yong)(yong)電(dian)(dian)(dian)(dian)營(ying)商(shang)(shang)環(huan)境，我國(guo)“獲得電(dian)(dian)(dian)(dian)力(li)(li)”國(guo)際競爭優勢(shi)進(jin)一步鞏(gong)固，人民(min)群眾辦電(dian)(dian)(dian)(dian)用(yong)(yong)電(dian)(dian)(dian)(dian)獲得感滿意(yi)度持(chi)續增強(qiang)。

二、持續改革創新，推進辦電便捷化

（一）鞏(gong)固提(ti)(ti)升(sheng)“三(san)零”服務(wu)。拓展(zhan)“三(san)零”服務(wu)對(dui)象。全力(li)支持民(min)營(ying)(ying)經濟(ji)發展(zhan)壯大，將低壓辦(ban)電(dian)“零投資”擴(kuo)大至(zhi)160千瓦及(ji)(ji)以下各類民(min)營(ying)(ying)經濟(ji)組織，鼓勵有條件的地(di)(di)區(qu)進一步(bu)提(ti)(ti)升(sheng)低壓接入容量上限(xian)。提(ti)(ti)高“三(san)零”服務(wu)質(zhi)效。低壓用(yong)(yong)戶(hu)全過程(cheng)辦(ban)電(dian)時(shi)間，無電(dian)力(li)外(wai)線(xian)工(gong)程(cheng)的不(bu)超過5個(ge)工(gong)作日(ri)，有電(dian)力(li)外(wai)線(xian)工(gong)程(cheng)的不(bu)超過15個(ge)工(gong)作日(ri)；涉及(ji)(ji)10千伏及(ji)(ji)以上公共電(dian)網升(sheng)級改(gai)(gai)造的，供(gong)(gong)電(dian)企業應(ying)(ying)同步(bu)建(jian)(jian)設配(pei)套電(dian)網，及(ji)(ji)時(shi)保障用(yong)(yong)戶(hu)用(yong)(yong)電(dian)需求，電(dian)網升(sheng)級改(gai)(gai)造工(gong)期無法滿(man)足(zu)接電(dian)時(shi)限(xian)規(gui)定的，應(ying)(ying)明確工(gong)程(cheng)完成時(shi)限(xian)，并(bing)報送國(guo)家能(neng)(neng)源局派出機構及(ji)(ji)地(di)(di)方能(neng)(neng)源（電(dian)力(li)）主管部門備案(an)。創新“三(san)零”服務(wu)模(mo)式。對(dui)于春(chun)灌秋(qiu)收、炒茶烤煙、地(di)(di)攤夜市等(deng)場景(jing)中的臨時(shi)性、流動性用(yong)(yong)電(dian)需求，供(gong)(gong)電(dian)企業應(ying)(ying)配(pei)合地(di)(di)方政(zheng)府(fu)做好便(bian)民(min)接電(dian)點規(gui)劃建(jian)(jian)設，通過“掃(sao)碼用(yong)(yong)電(dian)”等(deng)模(mo)式為群眾提(ti)(ti)供(gong)(gong)免報裝、快用(yong)(yong)電(dian)服務(wu)，支持鄉(xiang)村振興發展(zhan)，助力(li)激發消費活力(li)。

（二）持續深化“三省(sheng)(sheng)(sheng)”服(fu)務(wu)。推廣主(zhu)動(dong)辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)服(fu)務(wu)。供(gong)(gong)電(dian)(dian)(dian)(dian)企業(ye)(ye)通過(guo)政(zheng)務(wu)平臺等(deng)渠道動(dong)態獲取項(xiang)目(mu)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)需(xu)求(qiu)，超(chao)前對(dui)接用(yong)(yong)(yong)戶(hu)，主(zhu)動(dong)提供(gong)(gong)政(zheng)策咨詢、辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)指(zhi)導，適度超(chao)前建設配(pei)套電(dian)(dian)(dian)(dian)網工程，及時保障(zhang)用(yong)(yong)(yong)戶(hu)接電(dian)(dian)(dian)(dian)需(xu)求(qiu)。推行快(kuai)捷辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)服(fu)務(wu)。供(gong)(gong)電(dian)(dian)(dian)(dian)企業(ye)(ye)全面落實(shi)(shi)辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)時限要求(qiu)（詳(xiang)見附件），對(dui)于(yu)列(lie)為(wei)國(guo)家和省(sheng)(sheng)(sheng)級(ji)重大項(xiang)目(mu)的(de)，應開(kai)(kai)辟辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)綠色(se)通道，結(jie)合(he)實(shi)(shi)際進一步精簡辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)申請資(zi)料，優(you)化辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)服(fu)務(wu)流(liu)程，全力滿足項(xiang)目(mu)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)需(xu)求(qiu)。實(shi)(shi)施精準(zhun)辦(ban)(ban)(ban)電(dian)(dian)(dian)(dian)服(fu)務(wu)。各(ge)省(sheng)(sheng)(sheng)級(ji)能源（電(dian)(dian)(dian)(dian)力）主(zhu)管部門指(zhi)導供(gong)(gong)電(dian)(dian)(dian)(dian)企業(ye)(ye)明確(que)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)報裝容(rong)(rong)量標準(zhun)并向社會公(gong)開(kai)(kai)，服(fu)務(wu)用(yong)(yong)(yong)戶(hu)結(jie)合(he)實(shi)(shi)際用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)需(xu)求(qiu)合(he)理確(que)定申請容(rong)(rong)量。鼓勵供(gong)(gong)電(dian)(dian)(dian)(dian)企業(ye)(ye)通過(guo)與用(yong)(yong)(yong)戶(hu)簽訂契約協議等(deng)方(fang)式提前約定接電(dian)(dian)(dian)(dian)時間，為(wei)用(yong)(yong)(yong)戶(hu)提供(gong)(gong)可預期的(de)接電(dian)(dian)(dian)(dian)服(fu)務(wu)。

（三）全(quan)面(mian)推(tui)(tui)進“高效辦(ban)(ban)(ban)成一(yi)件事”。深化水電(dian)氣(qi)等聯(lian)合(he)服(fu)(fu)務(wu)(wu)。地(di)(di)方(fang)能源（電(dian)力）主管部(bu)門協同配合(he)相(xiang)關(guan)部(bu)門，加快推(tui)(tui)進水電(dian)氣(qi)等數據共享，全(quan)面(mian)支持(chi)線(xian)上聯(lian)合(he)申請、材料一(yi)次提(ti)交、線(xian)下(xia)聯(lian)合(he)服(fu)(fu)務(wu)(wu)。優化涉電(dian)行(xing)政審批(pi)服(fu)(fu)務(wu)(wu)。各地(di)(di)按照國家有(you)關(guan)要求，積極(ji)推(tui)(tui)進電(dian)力外線(xian)接(jie)入(ru)工程審批(pi)流程優化。逐步推(tui)(tui)行(xing)告知(zhi)承諾、備(bei)案(an)制等舉(ju)措，鼓(gu)勵(li)具備(bei)條件的(de)地(di)(di)區實行(xing)非(fei)禁免批(pi)。推(tui)(tui)廣高頻供電(dian)業(ye)務(wu)(wu)聯(lian)辦(ban)(ban)(ban)服(fu)(fu)務(wu)(wu)。供電(dian)企業(ye)應簡化合(he)并業(ye)務(wu)(wu)辦(ban)(ban)(ban)理(li)環節，對“銷(xiao)戶+退(tui)費(fei)”等關(guan)聯(lian)性強的(de)業(ye)務(wu)(wu)實行(xing)“一(yi)次辦(ban)(ban)(ban)”，持(chi)續推(tui)(tui)進不動產登記和電(dian)力過戶聯(lian)動辦(ban)(ban)(ban)理(li)，鼓(gu)勵(li)推(tui)(tui)行(xing)“一(yi)地(di)(di)受理(li)、多(duo)地(di)(di)協同”的(de)跨(kua)網辦(ban)(ban)(ban)、跨(kua)省辦(ban)(ban)(ban)等異地(di)(di)辦(ban)(ban)(ban)電(dian)服(fu)(fu)務(wu)(wu)。

（四(si)）推行全(quan)過程(cheng)數智服(fu)務(wu)(wu)。提(ti)升(sheng)辦電(dian)(dian)(dian)便(bian)利度。地(di)方(fang)能(neng)(neng)(neng)(neng)(neng)源（電(dian)(dian)(dian)力）主管部門積極(ji)推動供(gong)(gong)電(dian)(dian)(dian)服(fu)務(wu)(wu)融入(ru)數字政府建設(she)，強(qiang)化(hua)電(dian)(dian)(dian)子證(zheng)照(zhao)數據歸集共享，提(ti)高線上辦電(dian)(dian)(dian)服(fu)務(wu)(wu)效率。供(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)推進(jin)辦電(dian)(dian)(dian)檔案數字化(hua)建設(she)，實現(xian)辦電(dian)(dian)(dian)資料(liao)一次提(ti)交、多場景(jing)共用(yong)(yong)(yong)、有效期內(nei)復用(yong)(yong)(yong)。鼓勵具備條件的(de)地(di)區探索創新用(yong)(yong)(yong)電(dian)(dian)(dian)報裝“全(quan)程(cheng)網(wang)辦”服(fu)務(wu)(wu)模式(shi)，實現(xian)從報裝申請到(dao)裝表接電(dian)(dian)(dian)用(yong)(yong)(yong)戶“一次都不跑”。提(ti)升(sheng)接電(dian)(dian)(dian)便(bian)捷(jie)度。支持(chi)供(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)積極(ji)推進(jin)數字電(dian)(dian)(dian)網(wang)建設(she)，實現(xian)電(dian)(dian)(dian)源點智能(neng)(neng)(neng)(neng)(neng)定(ding)位、供(gong)(gong)電(dian)(dian)(dian)路徑(jing)智能(neng)(neng)(neng)(neng)(neng)規劃、供(gong)(gong)電(dian)(dian)(dian)方(fang)案智能(neng)(neng)(neng)(neng)(neng)生成。對于用(yong)(yong)(yong)戶受電(dian)(dian)(dian)工(gong)程(cheng)，供(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)可探索采用(yong)(yong)(yong)線上方(fang)式(shi)提(ti)供(gong)(gong)竣(jun)工(gong)檢驗服(fu)務(wu)(wu)。提(ti)升(sheng)用(yong)(yong)(yong)電(dian)(dian)(dian)滿意度。供(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)應(ying)(ying)綜合運用(yong)(yong)(yong)云(yun)計(ji)算、大數據、人工(gong)智能(neng)(neng)(neng)(neng)(neng)等數字化(hua)技術，加(jia)快推進(jin)智能(neng)(neng)(neng)(neng)(neng)客(ke)服(fu)能(neng)(neng)(neng)(neng)(neng)力建設(she)，提(ti)供(gong)(gong)24小時在線的(de)人工(gong)智能(neng)(neng)(neng)(neng)(neng)應(ying)(ying)答，根據不同用(yong)(yong)(yong)戶類型及用(yong)(yong)(yong)電(dian)(dian)(dian)特(te)性(xing)提(ti)供(gong)(gong)差(cha)異化(hua)服(fu)務(wu)(wu)。

三、加強全程管理，促進供電高質化

（五）強化(hua)(hua)(hua)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)規劃(hua)(hua)建設(she)(she)。科學規劃(hua)(hua)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)布局(ju)。地(di)方能(neng)源（電(dian)(dian)(dian)力）主(zhu)(zhu)管(guan)部門組織落實(shi)(shi)(shi)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)高(gao)質(zhi)(zhi)量(liang)發展相(xiang)關(guan)要求，指導供(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)統(tong)籌主(zhu)(zhu)配(pei)(pei)網(wang)(wang)(wang)規劃(hua)(hua)，適度(du)超(chao)前做好(hao)電(dian)(dian)(dian)網(wang)(wang)(wang)設(she)(she)施布局(ju)，提(ti)高(gao)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)靈活轉帶(dai)和(he)(he)(he)自愈能(neng)力。差(cha)異化(hua)(hua)(hua)提(ti)高(gao)局(ju)部規劃(hua)(hua)設(she)(she)計和(he)(he)(he)災害(hai)防范標準，促進(jin)防災抗災能(neng)力提(ti)升(sheng)。優(you)化(hua)(hua)(hua)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)投(tou)資管(guan)理(li)。供(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)合(he)理(li)安排配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)建設(she)(she)改(gai)造(zao)資金，向農村地(di)區(qu)、民族地(di)區(qu)、老舊(jiu)小(xiao)區(qu)、城中村等供(gong)(gong)(gong)電(dian)(dian)(dian)薄(bo)弱區(qu)域傾(qing)斜，結合(he)分布式新(xin)能(neng)源、電(dian)(dian)(dian)動(dong)汽車(che)充電(dian)(dian)(dian)設(she)(she)施、清潔(jie)取(qu)暖(nuan)等發展需求，加快配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)改(gai)造(zao)升(sheng)級(ji)，切實(shi)(shi)(shi)提(ti)升(sheng)城鄉(xiang)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)供(gong)(gong)(gong)電(dian)(dian)(dian)保(bao)障能(neng)力和(he)(he)(he)綜合(he)承(cheng)載(zai)能(neng)力。各省級(ji)電(dian)(dian)(dian)網(wang)(wang)(wang)企(qi)業(ye)應定(ding)期(qi)向當(dang)地(di)能(neng)源（電(dian)(dian)(dian)力）主(zhu)(zhu)管(guan)部門、國家能(neng)源局(ju)派出機構報送下(xia)一年度(du)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)投(tou)資、改(gai)造(zao)計劃(hua)(hua)，探(tan)索(suo)配(pei)(pei)電(dian)(dian)(dian)網(wang)(wang)(wang)投(tou)資運(yun)營(ying)模式創新(xin)，建立適應新(xin)型主(zhu)(zhu)體廣(guang)泛參與的(de)市場機制(zhi)。有效提(ti)升(sheng)供(gong)(gong)(gong)電(dian)(dian)(dian)質(zhi)(zhi)量(liang)。持續提(ti)升(sheng)配(pei)(pei)電(dian)(dian)(dian)線路(lu)及(ji)臺區(qu)電(dian)(dian)(dian)能(neng)質(zhi)(zhi)量(liang)問題分析能(neng)力和(he)(he)(he)綜合(he)治理(li)水平，進(jin)一步縮小(xiao)城鄉(xiang)、區(qu)域供(gong)(gong)(gong)電(dian)(dian)(dian)差(cha)距。鼓勵有條件的(de)地(di)區(qu)探(tan)索(suo)開(kai)展電(dian)(dian)(dian)能(neng)質(zhi)(zhi)量(liang)服務(wu)示范建設(she)(she)，供(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)和(he)(he)(he)用戶可將(jiang)高(gao)電(dian)(dian)(dian)能(neng)質(zhi)(zhi)量(liang)服務(wu)相(xiang)關(guan)內容納入供(gong)(gong)(gong)用電(dian)(dian)(dian)合(he)同。加強供(gong)(gong)(gong)電(dian)(dian)(dian)可靠(kao)性管(guan)理(li)。推(tui)動(dong)基于實(shi)(shi)(shi)時(shi)數據的(de)電(dian)(dian)(dian)力可靠(kao)性管(guan)理(li)體系建設(she)(she)，努力實(shi)(shi)(shi)現可靠(kao)性數據由(you)人工采集錄(lu)入逐步過渡到自動(dong)收(shou)集、自主(zhu)(zhu)研判。持續提(ti)升(sheng)供(gong)(gong)(gong)電(dian)(dian)(dian)可靠(kao)性數據質(zhi)(zhi)量(liang)，常態(tai)化(hua)(hua)(hua)開(kai)展供(gong)(gong)(gong)電(dian)(dian)(dian)可靠(kao)性數據質(zhi)(zhi)量(liang)核(he)查。支持有條件的(de)地(di)區(qu)試點開(kai)展低壓供(gong)(gong)(gong)電(dian)(dian)(dian)可靠(kao)性統(tong)計。

（六(liu)）提(ti)高(gao)配電(dian)(dian)(dian)(dian)網管理(li)質效(xiao)。加強配電(dian)(dian)(dian)(dian)網主動運維。供(gong)電(dian)(dian)(dian)(dian)企業深(shen)化配電(dian)(dian)(dian)(dian)網智能巡檢(jian)(jian)(jian)(jian)體系建(jian)設(she)，加強帶電(dian)(dian)(dian)(dian)檢(jian)(jian)(jian)(jian)測裝備(bei)(bei)應用，推(tui)廣無人機(ji)巡檢(jian)(jian)(jian)(jian)模式，提(ti)升設(she)備(bei)(bei)隱患排查治理(li)能力。完善(shan)配電(dian)(dian)(dian)(dian)網停(ting)電(dian)(dian)(dian)(dian)監控、故障研判和(he)自愈控制(zhi)策略，減(jian)少故障停(ting)電(dian)(dian)(dian)(dian)次數、停(ting)電(dian)(dian)(dian)(dian)時間(jian)(jian)和(he)影響范圍。優(you)化配電(dian)(dian)(dian)(dian)網檢(jian)(jian)(jian)(jian)修(xiu)計劃(hua)。供(gong)電(dian)(dian)(dian)(dian)企業統籌(chou)電(dian)(dian)(dian)(dian)網建(jian)設(she)改造、設(she)備(bei)(bei)更換檢(jian)(jian)(jian)(jian)修(xiu)、市(shi)政(zheng)工程配合等(deng)需求(qiu)，綜(zong)合制(zhi)定設(she)備(bei)(bei)停(ting)電(dian)(dian)(dian)(dian)檢(jian)(jian)(jian)(jian)修(xiu)計劃(hua)，實行“一停(ting)多用”。深(shen)化不(bu)停(ting)電(dian)(dian)(dian)(dian)作(zuo)業技術(shu)應用，進一步(bu)壓減(jian)計劃(hua)檢(jian)(jian)(jian)(jian)修(xiu)停(ting)電(dian)(dian)(dian)(dian)時間(jian)(jian)，逐步(bu)實現重點城(cheng)市(shi)重點區(qu)域(yu)計劃(hua)檢(jian)(jian)(jian)(jian)修(xiu)“零感知”。探索推(tui)進供(gong)電(dian)(dian)(dian)(dian)可靠(kao)性(xing)獎懲(cheng)機(ji)制(zhi)。鼓勵具備(bei)(bei)條件的城(cheng)市(shi)探索建(jian)立(li)供(gong)電(dian)(dian)(dian)(dian)可靠(kao)性(xing)管理(li)獎懲(cheng)機(ji)制(zhi)，明確獎懲(cheng)標準，按年度發布區(qu)域(yu)供(gong)電(dian)(dian)(dian)(dian)可靠(kao)性(xing)管理(li)獎懲(cheng)結(jie)果。

（七）常態化(hua)治(zhi)理(li)(li)頻(pin)繁停電。鞏固頻(pin)繁停電整(zheng)治(zhi)成(cheng)效(xiao)。供(gong)電企業嚴(yan)格按照(zhao)“一年內停電次數(shu)不超過5次”“連(lian)續60天停電次數(shu)不超過3次”標準（因惡劣天氣(qi)等不可抗(kang)力和外力破壞造成(cheng)的停電除(chu)外）進行(xing)總體管控，加快問題(ti)臺(tai)區線路“整(zheng)線成(cheng)片”標準化(hua)治(zhi)理(li)(li)，實現(xian)頻(pin)繁停電問題(ti)動(dong)態清零。建(jian)立治(zhi)理(li)(li)成(cheng)效(xiao)監督檢驗機(ji)制。供(gong)電企業通過營業廳、門戶網站(zhan)等渠道主動(dong)公(gong)開所屬線路、臺(tai)區頻(pin)繁停電整(zheng)治(zhi)情況(kuang)，接受群(qun)眾監督。國(guo)家能(neng)源局派出機(ji)構建(jian)立跟蹤評價、閉環銷號工作機(ji)制，采(cai)取(qu)用戶走(zou)訪(fang)、現(xian)場檢查(cha)等方式檢驗頻(pin)繁停電治(zhi)理(li)(li)成(cheng)效(xiao)。

四、服務低碳轉型，踐行用電綠色化

（八）支持綠(lv)色(se)電(dian)(dian)(dian)(dian)力應用(yong)(yong)。助力綠(lv)電(dian)(dian)(dian)(dian)接入(ru)。各省級能(neng)源(yuan)（電(dian)(dian)(dian)(dian)力）主管(guan)部門牽頭組(zu)織開展(zhan)分布式光伏接入(ru)電(dian)(dian)(dian)(dian)網承(cheng)載力評(ping)估信息公(gong)開工(gong)作，組(zu)織供電(dian)(dian)(dian)(dian)企業(ye)(ye)針對性制(zhi)(zhi)(zhi)定提升措施(shi)，促進(jin)配電(dian)(dian)(dian)(dian)網與(yu)分布式新(xin)能(neng)源(yuan)協調發(fa)展(zhan)。促進(jin)綠(lv)電(dian)(dian)(dian)(dian)消費。供電(dian)(dian)(dian)(dian)企業(ye)(ye)建立健(jian)全(quan)宣傳和推廣長效服(fu)務(wu)機(ji)制(zhi)(zhi)(zhi)，鼓(gu)勵(li)引(yin)導重點用(yong)(yong)能(neng)單位使(shi)用(yong)(yong)綠(lv)電(dian)(dian)(dian)(dian)，激發(fa)全(quan)社會綠(lv)電(dian)(dian)(dian)(dian)消費潛力。服(fu)務(wu)綠(lv)色(se)出行。地(di)方能(neng)源(yuan)（電(dian)(dian)(dian)(dian)力）主管(guan)部門組(zu)織供電(dian)(dian)(dian)(dian)企業(ye)(ye)優化完(wan)善電(dian)(dian)(dian)(dian)動(dong)汽(qi)車充（換）電(dian)(dian)(dian)(dian)設施(shi)用(yong)(yong)電(dian)(dian)(dian)(dian)報裝服(fu)務(wu)機(ji)制(zhi)(zhi)(zhi)，進(jin)一步(bu)簡化居(ju)民用(yong)(yong)戶報裝申(shen)請資料，持續(xu)提高接電(dian)(dian)(dian)(dian)服(fu)務(wu)效率。供電(dian)(dian)(dian)(dian)企業(ye)(ye)按照“三(san)零(ling)”政策要求(qiu)做好電(dian)(dian)(dian)(dian)動(dong)自行車充電(dian)(dian)(dian)(dian)設施(shi)接電(dian)(dian)(dian)(dian)服(fu)務(wu)，全(quan)力落實電(dian)(dian)(dian)(dian)動(dong)自行車安全(quan)隱(yin)患全(quan)鏈條整治任務(wu)，切實保障群眾綠(lv)色(se)出行需求(qiu)。

（九）服(fu)(fu)(fu)(fu)(fu)務(wu)用(yong)(yong)(yong)(yong)(yong)戶(hu)節能(neng)(neng)(neng)(neng)(neng)(neng)(neng)增效(xiao)(xiao)。拓展(zhan)(zhan)公共增值服(fu)(fu)(fu)(fu)(fu)務(wu)。供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)(ye)按(an)照國家節能(neng)(neng)(neng)(neng)(neng)(neng)(neng)降碳(tan)有關(guan)工(gong)(gong)作部署(shu)，開展(zhan)(zhan)企(qi)業(ye)(ye)用(yong)(yong)(yong)(yong)(yong)戶(hu)用(yong)(yong)(yong)(yong)(yong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)數據(ju)采集及數字(zi)化(hua)(hua)分(fen)析。供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)(ye)免(mian)費提供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)監測、能(neng)(neng)(neng)(neng)(neng)(neng)(neng)效(xiao)(xiao)診斷(duan)、能(neng)(neng)(neng)(neng)(neng)(neng)(neng)效(xiao)(xiao)咨詢等公共服(fu)(fu)(fu)(fu)(fu)務(wu)，加強大(da)數據(ju)技(ji)術(shu)應(ying)用(yong)(yong)(yong)(yong)(yong)，探索(suo)采用(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)力行(xing)(xing)(xing)業(ye)(ye)人(ren)(ren)工(gong)(gong)智(zhi)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)大(da)模型開展(zhan)(zhan)用(yong)(yong)(yong)(yong)(yong)戶(hu)用(yong)(yong)(yong)(yong)(yong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)特性(xing)分(fen)析，提出節能(neng)(neng)(neng)(neng)(neng)(neng)(neng)建(jian)議，推動供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)向(xiang)“供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)+能(neng)(neng)(neng)(neng)(neng)(neng)(neng)效(xiao)(xiao)”服(fu)(fu)(fu)(fu)(fu)務(wu)延伸。開展(zhan)(zhan)電(dian)(dian)(dian)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)替代政策宣傳(chuan)、技(ji)術(shu)咨詢，服(fu)(fu)(fu)(fu)(fu)務(wu)企(qi)業(ye)(ye)生(sheng)產經營向(xiang)綠色低碳(tan)轉型。加快綜合能(neng)(neng)(neng)(neng)(neng)(neng)(neng)源(yuan)服(fu)(fu)(fu)(fu)(fu)務(wu)市場(chang)培育。鼓(gu)勵供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)(ye)依法依規開展(zhan)(zhan)社會用(yong)(yong)(yong)(yong)(yong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)信息共享，推動更多主(zhu)體積(ji)極參(can)與(yu)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)效(xiao)(xiao)服(fu)(fu)(fu)(fu)(fu)務(wu)，深化(hua)(hua)應(ying)用(yong)(yong)(yong)(yong)(yong)“人(ren)(ren)工(gong)(gong)智(zhi)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)+”等數字(zi)技(ji)術(shu)手段，提高(gao)(gao)信息精準(zhun)度和(he)服(fu)(fu)(fu)(fu)(fu)務(wu)便捷性(xing)，滿足用(yong)(yong)(yong)(yong)(yong)戶(hu)高(gao)(gao)品質、多樣化(hua)(hua)用(yong)(yong)(yong)(yong)(yong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)需求。國家能(neng)(neng)(neng)(neng)(neng)(neng)(neng)源(yuan)局及其派出機構、各省級能(neng)(neng)(neng)(neng)(neng)(neng)(neng)源(yuan)（電(dian)(dian)(dian)力）主(zhu)管(guan)部門加強對供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)(ye)提供(gong)(gong)(gong)(gong)(gong)用(yong)(yong)(yong)(yong)(yong)戶(hu)側能(neng)(neng)(neng)(neng)(neng)(neng)(neng)源(yuan)托管(guan)、節能(neng)(neng)(neng)(neng)(neng)(neng)(neng)改造等服(fu)(fu)(fu)(fu)(fu)務(wu)行(xing)(xing)(xing)為(wei)的監管(guan)，防止(zhi)供(gong)(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)業(ye)(ye)及其關(guan)聯企(qi)業(ye)(ye)利(li)用(yong)(yong)(yong)(yong)(yong)行(xing)(xing)(xing)業(ye)(ye)優勢(shi)壟斷(duan)市場(chang)。

五、共享發展成果，推進服務普惠化

（十）提升居民供(gong)(gong)電(dian)(dian)(dian)薄弱(ruo)區(qu)(qu)(qu)域保障(zhang)(zhang)能力。推(tui)動(dong)解決現有居民小(xiao)(xiao)區(qu)(qu)(qu)用電(dian)(dian)(dian)突出問題。各地按照“依(yi)法依(yi)規(gui)、積極穩妥”原則，充分(fen)利用“兩新(xin)”資金等相關支持(chi)政(zheng)策(ce)，分(fen)類施策(ce)，有序推(tui)進老舊小(xiao)(xiao)區(qu)(qu)(qu)、城(cheng)中村等供(gong)(gong)電(dian)(dian)(dian)普遍服(fu)務薄弱(ruo)區(qu)(qu)(qu)域供(gong)(gong)配(pei)電(dian)(dian)(dian)設(she)(she)施規(gui)范化(hua)改造，進一步做好非(fei)電(dian)(dian)(dian)網(wang)直供(gong)(gong)電(dian)(dian)(dian)小(xiao)(xiao)區(qu)(qu)(qu)用電(dian)(dian)(dian)問題治理。健全新(xin)建(jian)居民小(xiao)(xiao)區(qu)(qu)(qu)可靠供(gong)(gong)電(dian)(dian)(dian)保障(zhang)(zhang)機制。各地要督(du)促房(fang)屋(wu)工程(cheng)開發建(jian)設(she)(she)單位在組織竣工驗收(shou)(shou)時嚴把建(jian)筑電(dian)(dian)(dian)氣分(fen)部工程(cheng)驗收(shou)(shou)質(zhi)量(liang)關，指(zhi)導(dao)供(gong)(gong)電(dian)(dian)(dian)企業加快配(pei)套電(dian)(dian)(dian)網(wang)工程(cheng)建(jian)設(she)(she)，保障(zhang)(zhang)小(xiao)(xiao)區(qu)(qu)(qu)用電(dian)(dian)(dian)設(she)(she)施接入需(xu)求，共同推(tui)動(dong)正式用電(dian)(dian)(dian)設(she)(she)施與房(fang)屋(wu)主體工程(cheng)同步驗收(shou)(shou)、同步交付(fu)使用。對于(yu)符合國家、行業和地方建(jian)設(she)(she)標準的新(xin)建(jian)居民小(xiao)(xiao)區(qu)(qu)(qu)供(gong)(gong)配(pei)電(dian)(dian)(dian)設(she)(she)施，產權(quan)主體自(zi)愿移交的，供(gong)(gong)電(dian)(dian)(dian)企業應予(yu)接收(shou)(shou)。

（十一）加強(qiang)城鄉民(min)(min)生(sheng)(sheng)用(yong)(yong)電(dian)(dian)服務保(bao)障。健全民(min)(min)生(sheng)(sheng)用(yong)(yong)電(dian)(dian)保(bao)障機制。供(gong)(gong)電(dian)(dian)企業(ye)應(ying)常態(tai)開展民(min)(min)生(sheng)(sheng)供(gong)(gong)電(dian)(dian)設(she)施狀態(tai)監測，強(qiang)化迎峰(feng)度夏(xia)度冬等特(te)殊時期(qi)、城鄉居住密集區域等重點(dian)地段電(dian)(dian)網設(she)備(bei)狀態(tai)檢(jian)修和事故應(ying)急(ji)搶修保(bao)障，確(que)保(bao)可靠供(gong)(gong)電(dian)(dian)。提(ti)升用(yong)(yong)戶(hu)產(chan)(chan)權設(she)備(bei)健康水平。供(gong)(gong)電(dian)(dian)企業(ye)應(ying)協助開展非電(dian)(dian)網直供(gong)(gong)電(dian)(dian)小(xiao)區用(yong)(yong)戶(hu)產(chan)(chan)權設(she)備(bei)隱患(huan)排查，提(ti)供(gong)(gong)必(bi)要(yao)的技術服務，配(pei)合政府部門積(ji)極(ji)推動用(yong)(yong)戶(hu)及時消除設(she)備(bei)隱患(huan)缺(que)陷、配(pei)足用(yong)(yong)好(hao)自備(bei)應(ying)急(ji)電(dian)(dian)源。做(zuo)好(hao)民(min)(min)生(sheng)(sheng)用(yong)(yong)電(dian)(dian)保(bao)障搶修服務。涉及民(min)(min)生(sheng)(sheng)用(yong)(yong)電(dian)(dian)的，出現因用(yong)(yong)戶(hu)搶修力量不(bu)足、搶修主(zhu)體缺(que)失(shi)等情況導致群眾生(sheng)(sheng)產(chan)(chan)生(sheng)(sheng)活(huo)用(yong)(yong)電(dian)(dian)難(nan)以保(bao)障時，供(gong)(gong)電(dian)(dian)企業(ye)應(ying)積(ji)極(ji)配(pei)合地方政府提(ti)供(gong)(gong)搶修服務，切實保(bao)障民(min)(min)生(sheng)(sheng)用(yong)(yong)電(dian)(dian)需(xu)求。

（十二(er)）維護(hu)友好和諧供(gong)(gong)(gong)(gong)用(yong)(yong)電(dian)(dian)(dian)關系。推(tui)進政(zheng)企(qi)(qi)網格(ge)聯(lian)動(dong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)。堅(jian)持并發展(zhan)新時代“楓橋經(jing)驗(yan)”，聚合(he)政(zheng)企(qi)(qi)網格(ge)資源(yuan)，政(zheng)企(qi)(qi)聯(lian)動(dong)開(kai)展(zhan)“電(dian)(dian)(dian)力(li)客戶(hu)經(jing)理(li)+政(zheng)務(wu)(wu)網格(ge)員”聯(lian)合(he)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)，統(tong)一城鄉供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)標(biao)準(zhun)、規(gui)范網格(ge)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)流(liu)程(cheng)，基本(ben)形成城鄉均等(deng)(deng)化(hua)(hua)供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)體系。推(tui)進供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)信(xin)息精準(zhun)直達終端(duan)用(yong)(yong)戶(hu)。對于辦電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)進程(cheng)、搶修(xiu)復電(dian)(dian)(dian)進度(du)等(deng)(deng)事項，供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)(qi)業(ye)提(ti)(ti)供(gong)(gong)(gong)(gong)基于用(yong)(yong)戶(hu)視(shi)角(jiao)的查詢(xun)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)，提(ti)(ti)升服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)體驗(yan)感(gan)。鼓勵有條件的地(di)區(qu)應(ying)(ying)(ying)用(yong)(yong)大數(shu)據技(ji)術(shu)等(deng)(deng)方式完善(shan)非電(dian)(dian)(dian)網直供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)終端(duan)用(yong)(yong)戶(hu)基礎信(xin)息，通過(guo)便民(min)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)應(ying)(ying)(ying)用(yong)(yong)軟件（APP）等(deng)(deng)數(shu)字化(hua)(hua)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)渠道，及(ji)時向終端(duan)用(yong)(yong)戶(hu)推(tui)送故(gu)障(zhang)搶修(xiu)、安全用(yong)(yong)電(dian)(dian)(dian)等(deng)(deng)與群眾生產生活密(mi)切相關的供(gong)(gong)(gong)(gong)用(yong)(yong)電(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)信(xin)息。規(gui)范供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)(qi)業(ye)電(dian)(dian)(dian)費(fei)結算服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)。供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)(qi)業(ye)應(ying)(ying)(ying)健全完善(shan)電(dian)(dian)(dian)費(fei)管(guan)理(li)制度(du)，嚴(yan)格(ge)按照(zhao)國家規(gui)定為用(yong)(yong)戶(hu)提(ti)(ti)供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)費(fei)結算服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)，未經(jing)供(gong)(gong)(gong)(gong)用(yong)(yong)電(dian)(dian)(dian)合(he)同(tong)約定不得要求用(yong)(yong)戶(hu)預付電(dian)(dian)(dian)費(fei)。依法(fa)依規(gui)實施欠費(fei)停(ting)電(dian)(dian)(dian)時，供(gong)(gong)(gong)(gong)電(dian)(dian)(dian)企(qi)(qi)業(ye)應(ying)(ying)(ying)嚴(yan)格(ge)按照(zhao)規(gui)定履行提(ti)(ti)前告知等(deng)(deng)程(cheng)序(xu)，涉及(ji)居民(min)住(zhu)宅小(xiao)區(qu)的，還應(ying)(ying)(ying)提(ti)(ti)前報告地(di)方能源(yuan)（電(dian)(dian)(dian)力(li)）主(zhu)管(guan)部門。

六、強化多方聯動，推進監管協同化

（十(shi)三）健全(quan)(quan)協(xie)同(tong)監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)體(ti)(ti)系。壓(ya)實屬(shu)地(di)監(jian)(jian)(jian)(jian)(jian)督(du)管(guan)(guan)(guan)(guan)理責(ze)(ze)任。各省級能(neng)源（電(dian)力(li)）主(zhu)管(guan)(guan)(guan)(guan)部(bu)門(men)牽頭(tou)組織(zhi)開展深化(hua)提升“獲得(de)電(dian)力(li)”服(fu)(fu)務(wu)(wu)水平工(gong)作，推(tui)進落實各項重點任務(wu)(wu)，指導基(ji)層能(neng)源（電(dian)力(li)）主(zhu)管(guan)(guan)(guan)(guan)部(bu)門(men)履行屬(shu)地(di)責(ze)(ze)任，具體(ti)(ti)協(xie)調解(jie)決群眾辦電(dian)用(yong)電(dian)急難愁盼問題。加(jia)強央(yang)地(di)協(xie)同(tong)監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)。國家能(neng)源局派(pai)出機構充分發揮中央(yang)監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)事權主(zhu)體(ti)(ti)作用(yong)，切實履行電(dian)力(li)領域(yu)監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)職責(ze)(ze)，督(du)促(cu)指導省級能(neng)源（電(dian)力(li)）主(zhu)管(guan)(guan)(guan)(guan)部(bu)門(men)推(tui)動“獲得(de)電(dian)力(li)”相(xiang)關任務(wu)(wu)落實，會同(tong)地(di)方(fang)政(zheng)府(fu)相(xiang)關部(bu)門(men)推(tui)動供電(dian)服(fu)(fu)務(wu)(wu)領域(yu)的共性(xing)問題和突出問題解(jie)決，嚴肅查處違(wei)法違(wei)規行為。持續健全(quan)(quan)完善供電(dian)服(fu)(fu)務(wu)(wu)監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)機制和執法體(ti)(ti)系，逐(zhu)步形成(cheng)各層級能(neng)源（電(dian)力(li)）主(zhu)管(guan)(guan)(guan)(guan)部(bu)門(men)權責(ze)(ze)清(qing)晰、協(xie)同(tong)發力(li)的工(gong)作體(ti)(ti)系，實現監(jian)(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)領域(yu)和執法隊伍(wu)覆蓋到(dao)位。

（十(shi)四）完(wan)善投訴(su)處理(li)機(ji)制(zhi)。健全投訴(su)處理(li)工(gong)作(zuo)機(ji)制(zhi)。國(guo)家能(neng)源局(ju)及(ji)(ji)其派(pai)出(chu)機(ji)構、省級能(neng)源（電(dian)(dian)力(li)(li)）主(zhu)(zhu)管部門和供(gong)電(dian)(dian)企業應(ying)完(wan)善用戶投訴(su)處理(li)制(zhi)度，研究建立投訴(su)轉辦(ban)和協同聯辦(ban)機(ji)制(zhi)。加強(qiang)供(gong)電(dian)(dian)企業投訴(su)處理(li)情況監管。國(guo)家能(neng)源局(ju)及(ji)(ji)其派(pai)出(chu)機(ji)構、地方能(neng)源（電(dian)(dian)力(li)(li)）主(zhu)(zhu)管部門應(ying)通過抽查投訴(su)事項辦(ban)理(li)情況、組織供(gong)電(dian)(dian)企業定期(qi)分析報(bao)告等方式，持續強(qiang)化供(gong)電(dian)(dian)服務(wu)投訴(su)處理(li)情況監管力(li)(li)度，及(ji)(ji)時梳理(li)研究苗頭性、傾向性問(wen)題，推動共(gong)性問(wen)題有效解決。

七、組織保障

國(guo)(guo)家發展(zhan)改革委、國(guo)(guo)家能源(yuan)局強(qiang)化(hua)(hua)頂層(ceng)設(she)計和整體(ti)協調(diao)，建(jian)立健全工作推(tui)進(jin)機(ji)制，統(tong)籌做(zuo)好全國(guo)(guo)深化(hua)(hua)提(ti)升“獲得(de)電(dian)力”服務(wu)水平工作。各省(sheng)級能源(yuan)（電(dian)力）主(zhu)管(guan)部門(men)要繼續(xu)發揮“獲得(de)電(dian)力”工作協調(diao)機(ji)制作用，會同(tong)相(xiang)關部門(men)強(qiang)化(hua)(hua)任(ren)務(wu)落實，持(chi)續(xu)加大(da)政策(ce)支持(chi)力度，指導基層(ceng)政府有關主(zhu)管(guan)部門(men)合力推(tui)進(jin)。國(guo)(guo)家能源(yuan)局派出機(ji)構要按照職(zhi)責(ze)強(qiang)化(hua)(hua)監(jian)管(guan)，及(ji)時(shi)發現問(wen)題并督(du)促(cu)整改。各供電(dian)企業(ye)要履行主(zhu)體(ti)責(ze)任(ren)，將打造現代化(hua)(hua)用電(dian)營商環(huan)境工作納入“一把手(shou)”工程，確保相(xiang)關任(ren)務(wu)舉(ju)措落到實處。各單位要及(ji)時(shi)梳理總結經驗，持(chi)續(xu)深化(hua)(hua)改革創新，更好地服務(wu)企業(ye)群眾辦電(dian)用電(dian)，以高質量的用電(dian)營商環(huan)境助(zhu)力中國(guo)(guo)式(shi)現代化(hua)(hua)全面推(tui)進(jin)。

本意見(jian)自2025年7月1日起施行，有效期5年。《國(guo)家發(fa)展改(gai)革委 國(guo)家能源局關(guan)于全面(mian)提升“獲(huo)得電(dian)力(li)”服務水平 持續優化用電(dian)營(ying)商環境的(de)意見(jian)》（發(fa)改(gai)能源規〔2020〕1479號）同時廢止(zhi)。

附件：供(gong)電(dian)企業辦理用電(dian)報裝業務時(shi)限要求

國家發展改革委
國家能源局
2025年5月16日

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