廣西百色能源集團:提升“獲得電力”服務 優化用電營商環境 發表日期:2022-12-14 16:05 作者: 王志偉 來源: 新華財經 閱讀:305次 近(jin)年來,廣西百色能源投資發展集(ji)團有(you)限(xian)公(gong)司(以下簡稱“百色能源集(ji)團”)深(shen)入貫徹(che)落(luo)實(shi)有(you)關部署要求,推動提升(sheng)“獲(huo)得(de)電力”服務水平持續優化用電環境(jing)工作落(luo)到(dao)實(shi)處、取得(de)實(shi)效。 業務辦理載體越來越多。百色能(neng)源(yuan)集(ji)(ji)團(tuan)構建“公司營銷部(bu)—縣(xian)級(ji)供(gong)電(dian)公司—鄉(xiang)鎮(片(pian)區(qu))供(gong)電(dian)營業(ye)所—屯級(ji)電(dian)費代收(shou)員”四級(ji)聯動的營業(ye)網絡(luo),實現集(ji)(ji)團(tuan)營銷部(bu)歸(gui)口管理(li)8個縣(xian)級(ji)供(gong)電(dian)公司、13個鄉(xiang)鎮(片(pian)區(qu))供(gong)電(dian)營業(ye)所、201名屯級(ji)電(dian)費代收(shou)員。此外(wai),百色能(neng)源(yuan)集(ji)(ji)團(tuan)還持(chi)續豐(feng)富業(ye)務(wu)辦理(li)載體,讓廣大(da)(da)用戶可(ke)以(yi)靈活(huo)選擇供(gong)電(dian)營業(ye)網點、政務(wu)大(da)(da)廳(ting)“水電(dian)氣”服務(wu)窗口、自(zi)動繳費機(ji)、智能(neng)機(ji)器(qi)人、網上營業(ye)廳(ting)、微信公眾(zhong)號、“966368”服務(wu)熱線電(dian)話等近10種載體辦理(li)用電(dian)業(ye)務(wu)。 圖為百色能源集團職工正在開展帶電作業(ye)。 用電報裝環節越來越少。百色能源(yuan)集團通過門戶網站、報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)大廳宣(xuan)傳(chuan)欄等(deng)(deng)媒介(jie)加(jia)大業(ye)擴報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)環(huan)節、所需(xu)材(cai)料(liao)(liao)等(deng)(deng)知識的宣(xuan)傳(chuan)力度(du);優(you)化(hua)用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)流程,將居民、低(di)壓用(yong)(yong)(yong)(yong)(yong)(yong)戶用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)流程優(you)化(hua)為(wei)“用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)、裝(zhuang)(zhuang)(zhuang)(zhuang)表接電(dian)(dian)”2個環(huan)節,10千伏及以上(shang)高(gao)壓用(yong)(yong)(yong)(yong)(yong)(yong)戶用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)流程優(you)化(hua)為(wei)“用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)和現(xian)場勘查及供(gong)電(dian)(dian)方案答復(fu)、竣工(gong)檢(jian)驗和裝(zhuang)(zhuang)(zhuang)(zhuang)表接電(dian)(dian)”2個環(huan)節;減少用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)材(cai)料(liao)(liao),實(shi)現(xian)居民、低(di)壓用(yong)(yong)(yong)(yong)(yong)(yong)戶用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)憑用(yong)(yong)(yong)(yong)(yong)(yong)戶有(you)效身份(fen)證明(ming)、物業(ye)權屬證明(ming)1-2項(xiang)材(cai)料(liao)(liao)即可(ke)(ke)辦(ban)理用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)手(shou)續,10千伏及以上(shang)高(gao)壓用(yong)(yong)(yong)(yong)(yong)(yong)戶憑有(you)效身份(fen)證明(ming)、用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)地(di)址的物業(ye)權屬證明(ming)、用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)工(gong)程項(xiang)目批文(wen)1-3項(xiang)材(cai)料(liao)(liao)即可(ke)(ke)辦(ban)理用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)報(bao)(bao)(bao)(bao)裝(zhuang)(zhuang)(zhuang)(zhuang)手(shou)續。 裝表接電時限越來越短。百色能源集團不(bu)斷縮短裝(zhuang)(zhuang)表接(jie)(jie)(jie)電(dian)(dian)的(de)時限(xian),實現(xian)所有用戶(hu)(hu)用電(dian)(dian)報裝(zhuang)(zhuang)受(shou)理不(bu)超(chao)(chao)(chao)過1個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri);居民用戶(hu)(hu)接(jie)(jie)(jie)電(dian)(dian)用時不(bu)超(chao)(chao)(chao)過2個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri)(外線(xian)工(gong)程不(bu)超(chao)(chao)(chao)過3個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri));低(di)壓(ya)接(jie)(jie)(jie)入小(xiao)微企業、一(yi)般低(di)壓(ya)用戶(hu)(hu)接(jie)(jie)(jie)電(dian)(dian)平均時限(xian)不(bu)超(chao)(chao)(chao)過5個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri),其中有外線(xian)工(gong)程的(de)不(bu)超(chao)(chao)(chao)過6個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri),其余不(bu)超(chao)(chao)(chao)過2個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri);10千(qian)伏高壓(ya)單(dan)電(dian)(dian)源用戶(hu)(hu)接(jie)(jie)(jie)電(dian)(dian)用時不(bu)超(chao)(chao)(chao)過12個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri),其中現(xian)場(chang)勘查、編制并答復用戶(hu)(hu)供(gong)電(dian)(dian)方案6個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri),組織竣工(gong)檢驗并裝(zhuang)(zhuang)表接(jie)(jie)(jie)電(dian)(dian)6個(ge)(ge)(ge)工(gong)作(zuo)(zuo)日(ri)(ri)(ri)。 業擴投資界面越來越長。百色(se)能源(yuan)(yuan)集團出(chu)臺(tai)《客戶(hu)用電(dian)服(fu)務管理辦(ban)法(fa)》,實現(xian)低壓(ya)用電(dian)負荷的居民、一(yi)般工商(shang)業(ye)和(he)農(nong)業(ye)生產用電(dian),電(dian)表(biao)及表(biao)前線路由(you)百色(se)能源(yuan)(yuan)集團出(chu)資(zi)建設,計量裝置安裝在(zai)變臺(tai)處。同時(shi),百色(se)能源(yuan)(yuan)集團加大高壓(ya)業(ye)擴(kuo)(kuo)配套實施(shi)范圍,對滿(man)足(zu)業(ye)擴(kuo)(kuo)延伸標準的,主動將(jiang)業(ye)擴(kuo)(kuo)投(tou)資(zi)界面延伸至客戶(hu)紅(hong)線。2022年1月以來,百色(se)能源(yuan)(yuan)集團先后為恒大悅瀾灣、碧(bi)桂園、林產業(ye)園等38戶(hu)用電(dian)大戶(hu)建設紅(hong)線外電(dian)纜(lan)、電(dian)源(yuan)(yuan)開閉所等設備(bei)一(yi)批,總投(tou)資(zi)約達2062.09萬元(yuan)。 用戶辦電成本越來越低。百色能源(yuan)集(ji)團(tuan)實現全類(lei)別低壓(ya)用電(dian)(dian)100%免(mian)(mian)費(fei)裝(zhuang)表(biao)到戶,160kW容量及以(yi)下小(xiao)微企業用電(dian)(dian)報裝(zhuang)全部按低壓(ya)接入方式(shi)供電(dian)(dian),確保客戶用電(dian)(dian)“零投(tou)資”。此(ci)外,百色能源(yuan)集(ji)團(tuan)做好“轉(zhuan)改(gai)直”工作,先(xian)后為三祺城(cheng)光中心等6個小(xiao)區和單位舊宿(su)舍進行“一戶一表(biao)”改(gai)造,涉(she)及用戶數達1568多戶,減免(mian)(mian)改(gai)造費(fei)用約108.5萬(wan)元(yuan)。 供電可靠性和電壓合格率越來越高。隨著2019-2021年(nian)農網改(gai)造的逐步(bu)完成,百色能(neng)(neng)源(yuan)集(ji)團轄(xia)區農網設備(bei)嚴重老化殘舊和(he)農村地區低電(dian)壓(ya)(ya)、供電(dian)“卡脖子”等突(tu)出問題得到有(you)效(xiao)解決(jue),農村供電(dian)可靠性和(he)電(dian)能(neng)(neng)質量有(you)了很(hen)大(da)提高。據初步(bu)統(tong)計,2022年(nian)1-9月,百色能(neng)(neng)源(yuan)集(ji)團城(cheng)(cheng)網用(yong)戶平(ping)均(jun)停電(dian)時間同(tong)(tong)比壓(ya)(ya)縮35.15%,農網用(yong)戶平(ping)均(jun)停電(dian)時間同(tong)(tong)比壓(ya)(ya)縮86.85%,預計能(neng)(neng)完成2022年(nian)獲得電(dian)力指標任務;全口徑供電(dian)可靠率99.87%,其中城(cheng)(cheng)鎮99.91%,農村99.82%;綜合(he)電(dian)壓(ya)(ya)合(he)格率98.88%,城(cheng)(cheng)市居民99.81%,農村居民98.47%,戶均(jun)用(yong)電(dian)容量3.2千(qian)伏(fu)安。 圖為百色能(neng)源集團電(dian)網。 百色(se)能源集團網內有火電(dian)(dian)廠1座,已投的兩(liang)臺火電(dian)(dian)運機(ji)組裝機(ji)容(rong)量70萬(wan)千瓦;水電(dian)(dian)站(zhan)42座,裝機(ji)容(rong)量67.98萬(wan)千瓦。據(ju)介紹,百色(se)能源集團通過(guo)推動業務辦(ban)理渠道(dao)多樣化、實現用(yong)電(dian)(dian)報裝業務“三零”“三省(sheng)”、規范收費行為、加快電(dian)(dian)網改造等(deng)措施不斷改善用(yong)電(dian)(dian)服務,著力提升“獲得電(dian)(dian)力”水平,增(zeng)強(qiang)人民群眾獲得感、幸福感。 百色能(neng)源集團相關負責(ze)人表示,集團將(jiang)積極(ji)構建(jian)“便民、降本、提(ti)(ti)速”服務新模式,嚴格落實用電(dian)報裝“三零”“三省(sheng)”要求,全面提(ti)(ti)升供電(dian)優質(zhi)服務水平(ping);加(jia)快農村電(dian)網改造升級(ji)工(gong)程進度(du),確保“兩率一戶”達到國家標(biao)準,著力推動提(ti)(ti)升“獲得(de)電(dian)力”服務水平(ping)持續優化(hua)用電(dian)環境工(gong)作(zuo)取(qu)得(de)更(geng)顯著成效。 標簽:新聞 動態 |